Frequently Asked Questions

Everything you need to know about parenting in style.

How long will it take for my order to ship?

Orders are typically processed within 1-3 business days. Once shipped, standard delivery within the continental U.S. usually takes 3-7 business days.

What is your return policy?

We offer a 30-day return policy for unused and unwashed items in their original packaging. Please note that final sale items are not eligible for return or exchange.

How do I clean my Itzy Ritzy diaper bag?

Most of our vegan leather bags can be spot cleaned with a damp cloth and mild detergent. For fabric inserts, we recommend a gentle hand wash and air drying to maintain the integrity of the material.

Do you offer international shipping?

Yes, we ship to many countries worldwide! Shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay Installments for flexible budgeting.

Are your products safety tested?

Absolutely. Safety is our top priority. All Itzy Ritzy products undergo rigorous testing to meet or exceed ASTM safety standards and are free from BPA, PVC, and phthalates.